FAQs

How do I know the tickets I purchase on your site will be legitimate?

  • All tickets purchased through VancityTickets.com come with a 100% money-back guarantee (you will get valid tickets to whatever event you purchase or your money back). Once a purchase is confirmed the tickets will be transferred through the venue’s secure Ticketmaster site to ensure legitimacy. We are more than happy to assist in the mobile transfer process if a buyer is new to the process or encounters difficulty. All of our tickets come from a trusted network of suppliers and season ticket holders who we have excellent relationships going back 10+ years. All tickets are vigorously screened and verified prior to delivery to customers.

    Please note: The buyer assumes responsibility for meeting the venue’s COVID vaccination/testing requirements. We will try our best to be open and transparent about the requirements for each event however we are not responsible if the requirements change between the ticket purchase date and the event date or if the buyer attempts to enter the venue without meeting the requirements.

Are you affiliated with Ticketmaster or other reseller websites?

  • VancityTickets.com is an independent reseller and not affiliated with any primary ticket agency, box office, venue, or the organizations/artists listed on this website. The prices on this website reflect the difficulty and cost in obtaining tickets to the events advertised. We will try our best to match and/or beat other reseller sites but the price paid is based on inventory, supply and demand and may not equal the face value of the ticket.

I purchased tickets from you but cannot make it to the event anymore, can I receive a refund?

  • All sales are final (no refunds or cancellations) unless an event is postponed or cancelled by the venue. In the case that an event is postponed, we will work with the venue to make sure your tickets will be honoured for the new date and time. If an event is cancelled by the venue (for COVID reasons, or otherwise) and refunds are issued to ticketholders we will be able to pass that along to you, however there are no guarantees how long the process will take so please be patient with us in the event a venue makes changes due to COVID.

Are there any additional fees?

  • There are no hidden or additional fees for any of our tickets. The price posted on this website is what you will pay, plus applicable provincial taxes (5% GST in BC) for Canadian events. Additionally, all of are tickets are digitally transferrable through Ticketmaster and free of shipping costs (unless otherwise stated).

Are your prices in CAD or USD?

  • All Canadian events are listed in CAD and all US events are in USD.

Are my seats going to be located together?

  • When purchasing a pair of tickets (2) we guarantee your seats will be together in the selected location or better. For higher volumes of tickets in a row it is recommended that you Contact Us first to confirm the price and location before proceeding to checkout as price and availability may vary depending on the number of tickets and grouping. Please call or email us if you have any questions and we will be glad to assist you.